REFUND
Refund and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an “Accept” or “Agree” for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email. Refund and Cancellation Policy is available publicly on our website and the same is binding on every client placing an order with Crystoverse Healing LLP.
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Cancellation Policy
The firm believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
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Cancellations will be considered only if the request of cancellation is made within 48 hours of placing an order. In such cases we will levy Gateway Charges. However, the cancellation request will not be entertained if the orders have been communicated to us and we have initiated the process.
In case of complaints regarding services please refer the issue to us by dropping an email to info@crystoverse.com.
Refund Policy
When a payment of fee is made to Crystoverse Healing LLP, the fees paid in advance are retained by Crystoverse Healing LLP in a client account. Crystoverse Healing LLP will earn the fees upon working on a client’s matter. During an engagement, Crystoverse Healing LLP earns fee at different rates and different times depending on the completion of various milestones. Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Under any circumstance, Similimum Healthcare Services LLP shall be liable to refund only up to the fee paid by the client.
Refund Request
Refund request can be initiated through info@crystoverse.com. All refund requests must be made within 45 days of purchase. We will process your request within 15 to 25 business days of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc. The Feedback Manager will understand the case thoroughly and take a decision whether the order is applicable for refund or not.